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Advantages of a Renewable Gas industry

Almost half of all household energy in Australia is provided by gas. It has always been regarded as reliable, cost effective and convenient. And looking ahead to the future, it can be sustainable too with a transition to renewable gas. But that’s just part of the big picture…

Australian gas customers love the warmth, convenience, reliability, and control of their natural gas supply. How do we know? They tell us. Through regular industry and independent market research studies, quantitative and qualitative data, verbatim feedback from customers and many other customer insights gathered by talking and listening to our valued customers.

^Research from FiftyFive5-Accenture in October 2023, the Energy Networks Australia survey conducted by Sagacity Research in 2021-2022, and Renewable Gas pre-campaign results by Sagacity Research in March 2025.

Listen to what they say...

 

Here are just some of the things survey respondents told Sagacity Research in the Energy Networks Australia Voice of Customer study in 2021-22. There are strong emotional and rational attachments to gas, both for cooking and heating.

Instant Heat

"Love the instant warmth produced, and the traditional style of cooking."

Can't imagine not having gas

"Cooking is really the one thing I cannot imagine not having gas for."

Can't imagine not having gas

"Cooking is really the one thing I cannot imagine not having gas for."

More control with cooking

"More control with cooking as I am a chef so for me this really matters, affordable and easy to use."

Heats to perfection

"I love our ducted heating as it is easy to operate and control. I love our gas cooktop as well, it cooks to perfection."

Food is prepared quickly and evenly

"I love the speed and efficiency that gas cooktop gives us. Our food is prepared quickly and heats evenly."